Cookies are small text files stored on your device when you visit our websites. Similar technologies, including local storage, pixels, tags and SDKs, may also be used and are collectively referred to as “cookies”. They help us provide, secure and improve our services.
Your choices & consent
On your first visit we ask for your cookie preferences via our cookie manager. You can change them at any time.
Essential cookies are placed without consent because they are strictly necessary to operate the website. For all other categories we request your permission first.
Cookie categories
| Category | Purpose | Examples |
|---|---|---|
| Essential | Required for core functionality, authentication, security and fraud prevention. | Session cookies, Cloudflare security cookies, reCAPTCHA |
| Preferences | Remember choices such as language, interface settings and preferences. | Language, UI preferences |
| Analytics | Measure usage to improve our services. Only used where enabled and with consent. | Google Analytics / Google Tag |
| Support | Enable customer support features such as chat and help articles. | Intercom Messenger cookies and storage |
| Embeds | Support third-party services accessed via embeds or external links. | TidyCal, BreezeDoc, Moneybird |
| Payments | Process payments, identity verification and prevent fraud. | Stripe Checkout, Stripe.js, Stripe Identity |
Note: the exact set of cookies depends on your choices and the pages you visit.
Cookie list (indicative)
| Name | Provider | Purpose | Retention | Type |
|---|---|---|---|---|
| Consent preferences | SubWorks | Stores your cookie choices | Up to 12 months | Essential, first party |
| Session cookies | SubWorks | Authentication, security and core functionality | Session | Essential, first party |
| Cloudflare cookies (e.g. __cf_bm) | Cloudflare | Security, bot detection and traffic protection | Short duration | Essential, third party |
| reCAPTCHA (_GRECAPTCHA) | Protection against spam and abuse | Varies | Essential, third party | |
| Intercom cookies (e.g. intercom-session) | Intercom | Support chat functionality and session recognition | Up to 1 week / varies | Support, first party |
| Stripe cookies / similar technologies | Stripe | Payment processing, fraud prevention and authentication | Varies | Payments, first/third party |
| Google Analytics cookies (e.g. _ga) | Usage analytics (only if enabled and consented) | Varies | Analytics | |
| External service cookies | TidyCal / BreezeDoc / Moneybird | Scheduling, contracts, invoices and embedded/external services | Varies | Embeds, third party |
If retention periods or providers differ for your setup, our cookie manager will reflect the most accurate information available.
Third-party services
SubWorks uses carefully selected third-party providers to deliver specific functionality. These providers may place cookies or use similar technologies when you interact with their services.
Stripe
Used for payments and identity verification across our products (DeskSub, HotelSub,
ShuttleSub and WaiterSub). Stripe processes payment data securely and is PCI DSS compliant.
Intercom
Used for customer support, live chat and help articles.
Google (Analytics & reCAPTCHA)
Used for analytics (where enabled) and security protection against spam and abuse.
Cloudflare
Used for performance, security, and protection against malicious traffic.
TidyCal
Used for scheduling. This service is hosted externally and may place cookies when used.
BreezeDoc
Used for digital contracts and agreements.
Moneybird
Used for invoicing and quotations.
Manage via your browser
You can block or delete cookies through your browser settings. Doing so may affect site functionality. In most browsers this can be found under settings for privacy and security.
Changes
We may update this Cookie Policy from time to time. The latest version is always available on this page.
Questions
Email support@subworks.co.